Return Policy

RETURNS

We want you to love your Biologic Aesthetics purchase, so if you are not totally satisfied, please send an email to info@biologicskincare.com within 30 days of your purchase, and we will provide a return authorization and mailing information. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item(s) must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. Return the unused portion, and we will be happy to remit your account for the full amount of your purchase, minus shipping. We're sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item(s).

To start a return, you can contact us at info@biologicskincare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address. You can always contact us for any return question at info@biologicskincare.com.

Please Note: only items purchased on www.biologicskincare.com may be accepted for return. If you purchased your Biologic Aesthetics products at one of our authorized retailers, please contact them for assistance.

If you are shipping an item, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item.

 

EXCEPTIONS / NON-RETURNABLE ITEMS 

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

If you need to exchange a product for the same item, send an email to info@biologicskincare.com and we will provide an exchange authorization and mailing information. Our warehouse does not accept returns or handle exchanges. We cannot insure that we will be able to properly locate and handle your return or exchange without the exchange authorization and the correct return address.The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

GIFT RETURNS

If you would like to return a gift, we can provide a site credit for the value of your return if the item shipped directly to you. Unfortunately, we cannot accept returns on sale items or gift cards.

MISSING OR DAMAGED PACKAGES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your package was damaged during transit, save the box and merchandise and notify us immediately at info@biologicskincare.com. We will arrange for UPS or FedEx to pick up and inspect the damaged package and the damaged items will be replaced.

If your package is missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. If applicable, please check your mail room or front desk reception. You could also check with other members of your household and neighbors to see if they received the package on your behalf.

If the package is still not found, we will start a trace with UPS, FedEx, or USPS and take the required follow-up steps. This process takes approximately 5-10 business days.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

LATE OR MISSING REFUNDS

If you haven't received your refund after 5-10 business days we recommend contacting your bank and/or credit card company. It may take some time before your refund is officially processed and posted. If you have done all of this and you still have not received your refund, please contact us at info@biologicskincare.com.